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Posted 5h ago•US
Infrastructure Support Engineer - OpenStack
MiddleUSSalary undisclosed
Required Skills
PythonKubernetesTerraformLinux
Job Description
.About The Role
We are seeking an Infrastructure Support Engineer (L2) with a passion for cloud infrastructure and open-source platforms to join our expanding System Engineering function. This role is pivotal in establishing our follow-the-sun operational model, providing critical coverage for live services during regional operational windows.
As an L2 Engineer, you will be the front-line shield for our production environments. You will ensure platform stability, mitigate incidents, and collaborate with both incoming US Senior Engineers and our EMEA-based strategic development teams. This position offers a distinct, accelerated progression plan designed to transition you into a Senior Systems Architect over time.
What You’ll Be Doing (Responsibilities)
- Live Service Operations: Monitor, triage, and resolve complex L2 incidents across our Unix/Linux and OpenStack cloud environments to safeguard customer SLAs.
- Platform Support: Provide hands-on operational support and maintenance across compute, networking, and virtualization layers, specifically focusing on OpenStack Neutron (SDN) and OpenStack Ironic (bare-metal provisioning).
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