AI Technical Lead, Amazon Bedrock
Location: 100% remote, seeking candidates located in LATAM.
Contract Length: 1 year, with potential for extension.
Contract Rate: $25-30 per hour in USD. Final rate will be determined based on relevant experience and overall fit for the position.
NTT DATA is seeking a AI Technical Lead, Amazon Bedrock to design and implement AI-agent capabilities for Customer Service and Contact Center use cases as part of a broader Amazon Connect transformation program. This hands-on technical leadership role will span Generative AI architecture, agentic workflows, RAG, prompt and context engineering, model evaluation, guardrails, and enterprise integrations. The ideal candidate combines strong software engineering with practical LLM expertise, can determine when deterministic software, retrieval, workflows, or LLM reasoning are most appropriate, and can take solutions from prototype through safe, production-ready deployment.
Responsibilities:
- Design and implement Generative AI and AI-agent solutions for Customer Service and Contact Center scenarios.
- Design prompts, system instructions, context strategies, tool-calling patterns, and agent workflows.
