Customer Success Lead

About Numeral:

At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.

We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.

Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

About the role:

Numeral is hiring a Customer Success Lead to build and scale the Customer Success function from the ground up. As one of our first dedicated CS hires, you'll shape how Numeral delivers a standout client experience and how we keep and grow customers at scale.

This is a builder role: part strategist, part operator, part entrepreneur. You'll work directly with customers, design the systems and team that support them, and be the voice of the customer across Product, Engineering, Operations, and GTM. The role is highly strategic but also deeply hands-on, requiring someone comfortable with building systems and processe