Client Escalations Specialist
Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.
As a Client Escalations Specialist, you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer relations even in high-stakes situations. You'll be the key to seamless communication, taking full ownership of complex issues, and turning friction into loyalty. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients through effective crisis resolution while supporting our collaborative team.
This is an excellent opportunity for someone who thrives in a fast-paced, high-stakes setting and takes pride in delivering a high-touch, resilient, and strategic, solution-oriented client experience.
What You’ll Do:
- Manage daily post-shoot client support (calls, emails, follow-ups) with a focus on high-priority and sensitive cases, ensuring full ownership from start to finish.
- Act as the primary point of contact for high-stakes escalations, driving swift, effective, and brand-aligned outcomes.
- Investigate and unblock critical bottlenecks
