IT Infrastructure & Operations Admin

The IT Infrastructure & Operations Admin is responsible for leading the strategy, delivery, and day-to-day operations of the organization’s IT infrastructure and service operations across on-premises, cloud, and hybrid environments.

The role ensures that infrastructure services, systems, enterprise and cloud networks, cloud platforms, and end-user support services are secure, reliable, scalable, compliant, and aligned with business objectives.

The role is also accountable for infrastructure availability, IT service continuity, cloud governance, infrastructure security and compliance, disaster recovery readiness, vendor coordination, budget management, and the development of the technical operations team.

Key Responsibilities

• Manage the IT helpdesk and technical support function to ensure the timely resolution of incidents, service requests, operational issues, and escalations.
• Manage Active Directory and Identity and Access Management operations, including user provisioning, access reviews, group policies, role-based access control, and privileged access coordination.
• Oversee the design, implementation, administration, and maintenance of infrastructure components, including servers, networks, storage, telecommunications, virtualization platforms, operating systems, system software, and cloud services.
• Oversee the design, implementation, security, administration, and optimization of enterprise and clo