Amazon Customer Connect & Service Platform Specialist

About Us

Our teams are putting the world's retailers online using cloud technology, robotics, AI and automation. Through the Ocado Smart Platform (OSP), we provide innovative technology and operational services to partners globally, supporting highly automated fulfilment centres and world-class online grocery operations.

As our technology evolves, we're investing in modern cloud-based platforms that enhance the experience of our colleagues, customers and operational teams. This is an exciting opportunity to play a key role in supporting and developing the technology that underpins our global service operations.

About the Role

We're looking for an experienced Amazon Customer Connect & Service Platform Specialist to join our Service Assurance team.

This is a hands-on technical role responsible for the administration, configuration, support and continual improvement of our Amazon Customer Connect Agentic AI solution, operational service portals and supporting service management tooling.

You'll help ensure our operational platforms remain secure, reliable and fit for purpose while delivering enhancements that improve customer experience, colleague productivity and operational efficiency.

You'll work with stakeholders across Ser