Technical Trainer

The Technical Trainer is responsible for the delivery of training to employees as well as with external customers. The Technical Trainer will design, develop and facilitate both classroom and online training and will create training materials (including user guides, videos, job aids, graphics) that are functional, engaging, informative, and consistent with sound instructional design.

Responsibilities

• Effectively master, train, and evaluate all learning objectives from the course curriculum
• Facilitate learning in a creative, interactive, and enthusiasticl learning environment
• Design and develop online, classroom, and blended learning materials using MS Powerpoint and available instructional design software
• Maintain and develop learning programs using a project management approach across cross-functional teams, including needs assessment, solution development, delivery, tracking, and continuous improvement.
• Consult with subject matter experts (SME) to ensure training information is current and accurate
• Track, evaluate, and report training effectiveness
• Act in a compliant, professional manner at all times
• Cultivate strong working relationships across different business units

Requirements

• At least 2 years working as an IT Technical Trainer
• Background working in the IT industry is strongly preferred