Account Resolution Specialist II

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

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Responsibilities: 

• Work directly with financially distressed customers.  
• Evaluate the customer’s situation against our possible remedies.  
• Negotiate with customer to keep loan active and prevent loss for the company and for the customer.
• Process and follow up on the workout remedy plan until completed, which may possibly include the entire reinstatement process of repossessed collateral or an extension.
• Meet monthly productivity and quality goals.</