Senior Director, Collections Operations
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.
Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.
Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.
Octane is hiring a Senior Director, Collections Operations to lead and optimize end-to-end delinquency management and loss mitigation strategy. In this pivotal role, you will build and empower a high-performing team while establishing repeatable, efficient processes that reduce operating risks and costs. You will partner with stakeholders to translate strategic vision into actionable operational plans that drive measurable business outcomes. As a functional subject matter expert, you will maintain rigorous compliance across all federal and state collection laws while expertly guiding the team through complex loan servicing scenarios. Ideal candidates bring progressive financial services experience and a proven track record of driving continuous improvement in fast-paced environments. This is a hybrid position in our Dallas office.
Responsibilities
- Maintain an accessible, visible presence to motivate staff, support career development, and drive high team engagement.
- Build and lead a high-performing team by fostering a culture of trust, accountability, inclusion, and continuous growth while actively developing and empowering talent.
- Direct employee training and operational oversight to ensure strict adherence to all federal, state, and internal policies governing collections and loan servicing, proactively identifying and correcting process gaps.
- Oversee all stages of delinquency and loss prevention, providing strategic oversight to drive team performance and consistently achieve business goals.
- Collaborate to design, execute, and continuously refine comprehensive collection strategies that minimize delinquency and limit credit losses.
- Lead continuous process improvement initiatives to streamline workflows, build repeatable operational processes, reduce operating costs, and manage risk.
- Guide the team through intricate loan servicing issues and potential loss scenarios, including bankruptcies, repossessions, insurance claims, deceased accounts, and impounds.
- Serve as the primary point of escalation for complex problem resolution and high-stakes customer situations.
- Prepare key executive reports and manage special projects and administrative duties as business needs evolve.
Requirements
- Bachelor’s degree (or equivalent experience) with 15+ years of progressive financial services leadership across Collections, Compliance, Account Management, and Customer Success.
- 10+ years of management experience building, developing, and scaling high-performing teams to drive business results.
- Demonstrated track record of converting long-term strategic vision into actionable operational plans and executing them successfully.
- Exceptional ability to build trusted, collaborative relationships across all organizational levels, including executive stakeholders and cross-disciplinary teams.
- Strong analytical and problem-solving capabilities, paired with advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Visio, Word).
- Highly organized with keen attention to detail, capable of prioritizing competing demands, navigating high-pressure environments, and meeting strict deadlines.
- Skillful in aligning diverse stakeholder priorities, establishing clear expectations, and proactively eliminating roadblocks to deliver outcomes.
- Process optimization mindset, with a Lean Six Sigma Green Belt or Black Belt preferred.
Compensation
In addition to salary, Total Rewards include a stock option package, and benefits as outlined below. The role described above offers a base salary of $150,000 to $180,000. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity.
Benefits:
- Robust Health Care Plans (Medical, Dental & Vision)
- Generous Parental Leave
- Flexible Time-Off (FTO)
- Retirement Plan (401k) with company match!
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term / Long Term Disability
- Robust Ancillary benefits including accident insurance, hospital insurance, etc
- Wellhub (Gympass) Wellness Benefit
- Recreational Safety Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
