IT Support Associate

Position Title: IT Support Associate

Location: Watsonville 

Type: Full Time

The Opportunity:
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.


What You’ll Do:

• Provide friendly, prompt frontline IT support across multiple channels (Slack, email, in-person), managing tickets through the full support lifecycle to ensure issues are resolved within target SLAs
• Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
• Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
• Create and manage user accounts, permissions, and group access in Google Workspace and oth