Voice AI Agent Engineer
Reports to: Chief Technology Officer
Location: Burlington, VT (hybrid) or remote
About OhMD
OhMD is patient communication software used by thousands of physician practices: two-way texting, digital forms, automated workflows, and OhMD AI, our voice and text agent. OhMD AI answers on the first ring, handles the routine calls a front desk shouldn't have to take, and hands the conversation to a human the moment it needs one, with full context attached. We integrate with 85+ EHRs, and practices running OhMD see 68% fewer calls reach their staff.
Why this role exists
We don't believe you can automate a truly human interaction. Today's best AI can confidently resolve maybe 60% of what a practice hears in a day. The other 40% is an anxious parent, a complicated refill history, or a patient who needs to be heard rather than routed. Our product is built on knowing the difference.
Every practice is different. A pediatric group handles refills nothing like a dermatology practice, their EHR is configured differently, and their front office has its own unwritten rules about what gets escalated, to whom, and how fast. The agent has to learn all of it and be right, live, on a real call.
You'll build that. This is a hands-on engineering role: you&
