Posted 3h ago•Bratislava - Tomášikova 64 Nové Mesto, 831 04, Slovakia
Operations Manager
MiddleOn-site (Bratislava)Salary undisclosed
Required Skills
Next.js
Job Description
You will own the end-to-end incident and problem management lifecycle, oversee SLA performance and service request fulfilment, and coordinate communication between our customers and internal teams.
This is a process, coordination, and customer-focused role. You won't be expected to personally resolve every technical incident. Instead, you will make sure the right people are involved, actions are clear, deadlines are visible, and incidents and requests are driven through to resolution.
Description
As Operations Manager at Ohpen, you will play a key role in making sure our production services run reliably, and our customers always know where they stand when something goes wrong.You will own the end-to-end incident and problem management lifecycle, oversee SLA performance and service request fulfilment, and coordinate communication between our customers and internal teams.
This is a process, coordination, and customer-focused role. You won't be expected to personally resolve every technical incident. Instead, you will make sure the right people are involved, actions are clear, deadlines are visible, and incidents and requests are driven through to resolution.
Briefing
WHAT YOU WILL DO- Own the incident management lifecycle end to end, tracking open incidents against agreed SLAs, coordinating technical owners and escalating issues before they become SLA breaches
- Lead problem management for recurring and major incidents, coordinating root-cause investigations, maintaining the problem register and following structural fixes through to closure
- Monitor
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