Senior Email Retention Manager | Klaviyo, Lifecycle | Remote
We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone who shares that obsession, and can lead others toward it too..
Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.
What you'll do:
Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
Develop advanced retention strategies and review campaigns before they reach the client
Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decis
