Customer Service Manager

Omaze is reinventing fundraising by offering people the chance to win once-in-a-lifetime prizes while raising millions for charities around the world. Since launching in the UK in 2020, we've become one of the fastest-growing companies in the country and now, we’re scaling our impact across Europe.

We launched in Germany in June 2025 with ambitious growth goals and a clear mission: raise significant funds for local charities while delivering unforgettable experiences to our customers. In the UK alone, we've raised over £150 million for charity, and created over 40 new millionaires.

Now, we’re building a standout team in Germany – and we need your help to do it.

Learn more at omaze.de.

🔑 About The Job

As our Customer Service Manager, you’ll play a key role in delivering a seamless, high-quality customer experience across every interaction. You’ll own and steer our customer experience activities in Germany, while overseeing a larger outsourced support function, ensuring we consistently meet performance targets across email, voice and live chat.

Working closely with senior leadership, you’ll contribute to shaping and refining our customer ex