Conversational AI Application Developer (English and French Speaker)

The Software Engineer (Conversational AI Application Developer), Mid develops, implements, and maintains high-quality conversational AI applications on the Omilia Cloud Platform (OCP). Compared with Junior, Mid carries more ownership of customer requirements gathering, application design, and internal mentoring / task coordination as experience grows — and is expected to gain confidence in Omilia’s stack faster when hired at Mid. The role ensures seamless user experiences and robust technical performance across enterprise client deployments, working within a squad under a Team Lead or Solution Delivery Manager.

Accountabilities

• Feature Ownership: Accountable for the end-to-end development and unit testing of specific conversational features and miniApps.
• Technical Execution: Ownership of the implementation of business logic and conversational flows as defined in Detailed Design Specifications (DDS).
• NLU Management: Accountable for the creation, uploading, and basic tuning of NLU models and resources.
• System Stability: Ownership of troubleshooting and resolving defects identified during QA, UAT, or production hypercare phases.
• Environment Management: Accountable for the successful deployment and promotion of applications across OCP environments (Dev, UAT, Prod).

Key Responsibilities

• Write clean, maintainable code to build conversational dialogs, integrating with backend web services and CCaaS platfo