SVP, Client Ops

Overview 

The Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable, high-quality client experience across key accounts. This role leads the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programs execute with accuracy and confidence.

Responsibilities

1. Client Operations Excellence & Delivery Integrity

• Own the operational integrity for a key client, ensuring our operating model is delivered with accuracy, consistency and confidence across all teams.

• Lead best practice approaches to operational delivery, embedding rigor across workflows, controls, reporting and escalation.

• Act as a senior operational escalation point for complex delivery, governance or execution issues, ensuring swift resolution and minimal client impact.

• Partner with Client Leaders and Finance to support scope development, staffing models, resource governance and labor tracking.

2. Scoping, Budget, Financial Operations & Gove