Junior Technical Support Specialist Level 1 - Night Shift
About the job
The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.
We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM.
What you will be doing, your legacy:
- Respond to incoming customer cases and inquiries via the SFDC ticketing system.
- Gather key technical details from customers to assist in troubleshooting.
- Perform initial investigation steps using internal documentation, tools, and knowledge base.
- Validate customer entitlement and licensing, including system IDs (SIDs) and li
