Functional Analyst / Tier 2 Helpdesk

One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex user issues, supporting system enhancements, performing testing activities, and ensuring the continued effectiveness of enterprise financial systems.

This position requires a strong customer service mindset, analytical problem-solving skills, and hands-on experience supporting federal financial management applications.

Key Responsibilities

• Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
• Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
• Serve as a functional analyst supporting system enhancements and application improvements.
• Gather, analyze, and document business and functional requirements.
• Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
• Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
• Support Vendor Management processes within the financial management system.
• Administer user security roles and access requests while ensuring