Pipeline TD

As a Pipeline Support Technical Director, you will be the first point of contact for artists who need help with our production tools and workflows. Working closely with artists, production and your fellow Pipeline TDs across time zones, you will help us deliver reliable, artist-friendly support around the clock on multiple award-winning shows. You will keep shows moving by resolving pipeline issues quickly, escalating clearly when needed, and feeding what you learn back into the development of the pipeline.

This role is ideal for a technically strong, service-minded TD who enjoys solving problems in live production and wants to grow into pipeline development.

Requirements

• Provide first-line technical support to artists across multiple shows and departments, in person in Bangalore and remotely for London and Paris teams outside their core hours
• Triage, troubleshoot and resolve pipeline, tool and workflow issues, working primarily in Maya, Houdini and Nuke
• Escalate issues you cannot resolve with clear, reproducible reports, and hand over cleanly to colleagues in other time zones
• Manage and prioritise the support ticket queue, keeping artists and production informed of progress
• Identify recurring issues and root causes, and propose or build fixes, workarounds and small tools to reduce support load
• Deploy, test and verify pipeline releases and hotfixes in production, and help r