Customer Success Operations Manager
Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.
We’re seeking a systems-minded Customer Success Operations Manager to help build and scale the operational foundation of our Customer Success organization.
This role will own and improve the systems, processes, and operating rhythms that support our Customer Success and Implementation teams. You’ll help strengthen CRM management, improve visibility across the customer lifecycle, and drive key operational projects from planning through execution.
You’ll work cross-functionally with Customer Success, Operations, Product, Sales, Marketing, and other teams to create scalable processes, improve accountability, and ensure the team has the tools and structure needed to operate effectively as we grow.
