Head of Client Services / digital marketing agency
Head of Client Services\ digital marketing agency
Location: Canada
Employment: Full-time
About the Company
Our client is a fully integrated performance marketing agency combining SEO, Paid Media, Creative, Brand Strategy, Web Development, CRO, and Data Analytics under one roof.
The agency partners with small and mid-sized businesses across multiple industries, helping clients grow through long-term digital marketing strategies and measurable business outcomes.
As the company continues to scale, they are building a dedicated Client Services function and are looking for an experienced leader to shape it from the ground up.
About the Role
This is a strategic, hands-on leadership role responsible for building and leading the agency's Client Services function.
Rather than inheriting a mature department, you will establish the processes, standards, and operating model that will define how the company manages and grows long-term client relationships.
You'll work closely with the CEO and cross-functional teams to improve client retention, identify growth opportunities, and create a scalable client experience.
