Customer Success Specialist
As a member of the Customer Business Operations team at OnLogic, you will be the proactive support engine and primary customer advocate for our core account base. In this role, you will focus on delivering outstanding customer care, preventing churn, and nurturing long-term account growth. By leveraging automated workflows and account health signals, you will streamline follow-ups and ensure every customer receives a high-touch, memorable experience.
We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this role requires an onsite presence at our South Burlington, Vermont or Cary, North Carolina office. We encourage candidates who are able to relocate or comfortably commute to apply.
In this role, you’ll be responsible for:
- Delivering world-class customer experiences by actively nurturing customer accounts, building strong relationships, and ensuring long-term satisfaction along with account retention.
- Maximizing tools, system alerts, and automated workflows to efficiently track customer reorder cycles, spot potential friction early, and engage high-potential accounts proactively with tailored support.
- Serving as the primary customer advocate for post-sale support, repurchase quoting, and product migration requests, while providing a smooth support journey.
- Managing and resolving complex customer support requests and ticket escalations vi
