Head of Employee Tech & Experience (ETX)
About the Team
Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure. Employee needs guide what we build, improve and choose to eliminate.
About the Role
Reporting to the Head of Global IT, you’ll lead ETX globally, building on the team’s capabilities and customer-zero work to continually advance the employee experience. You’ll shape ETX’s strategy, investment priorities and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification. You’ll develop leaders and strengthen teams where people feel valued, own meaningful work and enjoy working together.
This role is based at our San Francisco headquarters and requires an in-office presence.
In this role, you will:
Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes.
Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys,
