Future Opportunity: Service Designer - Consultant

Do you want to use service design to make systems simpler, fairer and more effective?  Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?  As a Service Designer (Consultant), you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.   The role  You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.   You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.   If you tend to take on more of a leadership role in projects, you may be better suited to our Senior Consultant Service Designer role.   Requirements This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value i