Provider Support Specialist
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About The Role
OpenLoop is seeking a Provider Support Specialist to join our Medical Operations team. In this role, you will answer incoming questions from our contracted provider network and make sure anything you can't resolve gets to the right internal team quickly. This non-clinical, provider-facing role exists for one purpose: to support providers operationally.
This is an entry-level role and a strong starting point for a career in healthcare operations. You will be trained on our workflows, work a defined portion of the provider support queue, and have regular check-ins with your manager as you build proficiency.
What You'll Do:
Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedu
