Technical Content Manager

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for a Technical Content Manager to build our technical content function — you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.

What You'll Do

•  Take our product roadmap and release notes and turn them into client-facing and internal documentation.

• Create client feature release newsletters.

• Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.

• Manage our client-facing knowledge base.

• Manage the process of turning client and int