Director, Customer Support

About OpenRouter

OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.

As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.

About the Role

We're looking for a Director of Customer Support to build and scale the next generation of technical support at OpenRouter.

This is a builder role, not a pure support management role.

Our goal isn't to scale support by continuously adding headcount. It's to build an AI-native support organization where intelligent systems, AI agents, and exceptional technical talent deliver a world-class experience to developers and enterprises at scale.

You'll lead our global support function, our technical support teams, and continuously build and improve the systems that power the customer experience. You'll be hands-on with AI, automation, and developer tooling while en