Senior Onboarding Specialist (Senior OBS)

Location: Paris, France
Team: Global Onboarding
Travel: Up to 50%, varying by account and client requirements
Languages: Fluent French and English required

Role summary

The Senior Onboarding Specialist (Senior OBS) is a product expert and lead practitioner within OpenTable’s global Onboarding team. They own the end-to-end onboarding journey for complex and high-profile restaurant partners, from signed contract through configuration, integration, training, and go-live.

Using a consultative, high-touch approach, the Senior OBS translates restaurant operating needs into effective OpenTable configurations and practical training. They combine strong individual delivery with team-level impact by mentoring colleagues, supporting escalations, managing workflow, leading test projects, and identifying improvements that increase onboarding quality, speed, and customer value.

This Paris-based role will involve regular client-facing work on site. The successful candidate should be comfortable travelling up to 50%, with the exact level varying by account, implementation complexity, and client requirements.

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