Onsite Application Support Engineer (South Africa)
Optasia is a real-time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high-growth markets where formal credit data is limited. Our AI-powered platform turns permitted behavioural data and real-time signals into precise, responsible credit decisions. Embedded within the systems of telcos, banks, digital wallets and other partners, it helps them extend relevant financial services to more people while maintaining strong portfolio control and opens profitable new segments that were previously out of reach. This is how Optasia turns potential into financial progress, responsibly and at scale.
As a Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.
What you will do
- Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to wor
