Technical 1st-Level Support Engineer, Fintech
Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a member of the Technical 1st-Level Support team in Optasia, you will ensure the highest level of system availability and performance. The Technical 1st-Level Support Engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.
What you will do
- Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
- Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
- Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
- Perform health ch
