Customer Success Manager
As our Customer Success Manager, you will lead our day-to-day operations, mentor the team, and work closely with our Head of Customer Success on strategic planning, including driving the team's adoption of AI to improve efficiency and productivity. Your main goal is to take our Customer Success team to the next level by building clear processes, helping our team members grow, and keeping our customers happy.
You will manage team members across day and night shifts, handle tricky customer escalations when needed, create clear career paths, and build a positive, high-performing environment.
About us
OptiSigns is the leading digital signage company in North America, with over 35,000 customers in 163 countries. Our cloud-based platform helps organizations manage screens and content across retail, hospitality, education, and corporate environments. We are a fast-growing, customer-obsessed team building simple, scalable, and reliable products.
Join our growing team in Ho Chi Minh City and help revolutionize the way the world shares information visually.
What you will do
1. Working with Leadership & Planning Strategy
- Partner with the Head of CS: Work directly with the Head of CS to set team goals, plan for the long term, and make sure our work helps the company reduce customer churn and grow revenue.
- Leverage AI for Team &
