Customer Experience Operations Specialist
About Osano:
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role
Job Description
As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success.
This role is ideal for someone who is naturally curious, analytical, and comfortable with technology. You’ll look at customer behavior and data, ask questions about what’s working and what isn’t, and help form hypotheses about how we can improve the customer journey at scale. You’ll also support customers through basic troubleshooting and use customer experience and analytics tools to better understand how customers interact with Osano.
