Senior Manager, Customer Success

The Opportunity

Otter.ai just crossed 1 billion meetings transcribed. The enterprise motion is accelerating, and we're building the CS organization that will take us to the next level. This is your chance to help shape what enterprise Customer Success looks like at one of the most consequential AI companies in the world.

We're looking for a Sr. Manager, Customer Success who's ready to own it — someone who builds with conviction, leads with empathy, and knows how to turn a great product into a long-term customer partnership. You'll lead a team, influence company strategy, and leave a real mark on how Otter grows.

This role is based in the San Francisco Bay Area (hybrid, 3 days/week in office).

What You'll Do

• Build and lead a high-performing team. Coach CSMs and Technical Delivery Managers, set the bar for excellence, and create an environment where people do the best work of their careers.
• Own the enterprise relationship. You'll manage complex, multi-stakeholder accounts — building executive trust, navigating renewals, and turning happy customers into champions.
• Drive real outcomes. Retention, expansion, time-to-value — you'll own the metrics that matter and build the programs that move t