Customer Service Specialist (Admissions Concierge)

At Otterbein, you are not an “employee.” You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.

Overview:

The Otterbein SeniorLife Customer Service Specialist (Admissions Concierge) will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

Key Responsibilities:

• Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
• Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners