Implementation Manager
MiddleRemoteSalary undisclosed
Job Description
Location: USA (Remote) - Travel required.
About Us:
Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
The Role
We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.
Key Responsibilities:
- Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
- Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
- Technical Scoping & Troubleshooting: Evaluate client ERP environments and data structures to understand any potential integration considerations. Triage technical issues during implementation to determine whether they require engi
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