Manager, Implementation & Enablement

About Ottimate

Ottimate is a leading provider of AI-powered automation solutions that help businesses streamline financial operations and manage spend with ease. Our platform integrates seamlessly with ERP, accounting, and procurement systems, enabling organizations to work smarter and scale efficiently.

We are building an implementation practice that treats go-live not as the finish line, but as the beginning of a customer's long-term relationship with value. If you want to build the playbook - not just run it this role is for you!

The Role

As Manager, Implementation & Enablement, you will lead the team responsible for bringing Ottimate customers from signed contract to realized value. This is a hands-on leadership role: you will be close enough to the work to coach through it, evolve the process around it, and remove the barriers that slow your team down - while staying accountable for the outcomes the team delivers at scale.

This role is not about managing timelines. It's about managing outcomes. You will define what a successful implementation looks like at Ottimate, build the methodology that gets customers there consistently, and hold your team to a standard where implementation is complete when the customer achieves value, not when the project closes.

You will work cross-functionally with Sales, Customer Success, and Product & Engineering, serving as the connective tissue between what cust