Assistant Restaurant Manager (Osteria Mozza)

As a leader, the Assistant Manager oversees daily service operations and leads the service team to deliver consistent, guest‑centric experiences. The role ensures operational readiness, service recovery, cost control, and compliance with brand and safety standards. Partnering closely with the GM/AGM and culinary team, the Assistant Manager drives team development, revenue growth, and seamless service execution.

RESPONSIBILITIES

• Responsible for all functions of the Front-of-House team of Servers, Hosts and Bartenders.
• Act as Manager‑on‑Duty when required, providing leadership, decision‑making, and escalation support during service.

• Open and close the restaurant in accordance with established SOPs, ensuring readiness before service and accurate handover at the end of shift.
• Lead service recovery efforts during service, resolving guest concerns professionally and empathetically to align with the brand standards and positive guests experience.
• Deliver and maintain a high standard of guests’ service and cultivate a guest‑centric culture within the team.
• Lead and train the team on service standards, beverage and wine knowledge, upselling skills, and other key competencies.

• Manage database of VIPs, regular guests, and special requests professionally, ensuring personalized service and follow‑up where appropriate; keeping efforts directed at capitalizing all revenue generatin