Captain (Osteria Mozza)

As a Service Captain, this role delivers prompt, courteous, and high‑quality service while taking ownership of assigned stations to ensure smooth service flow and guest satisfaction. The position needs strong menu knowledge, basic beverage understanding, and the ability to address guest needs and feedback professionally. Working closely with the wider team, the role upholds service, hygiene, and safety standards to support a positive dining experience.

RESPONSIBILITIES

• Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a positive, polite and professional manner.
• Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
• Monitor guest experience within the station and proactively address service needs.
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Possess basic wine and beverage knowledge to confidently support recommendations and escalate complex enquiries to senior team members.
• Respond promptly and effectively to guest requests and seek guidance from Restaurant Manager if necessary.
• Serve as a role model on the floor by demonstrating high service standards, professionalism, and teamwork - based on established standards and guidelines.
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