Customer Success Manager

About OuterSignal

We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.

The Opportunity

We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.

What You’ll Do