OPWDD Eligibility Team Lead
Outsourcing Staffing Advantage is seeking a highly capable and motivated OPWDD Eligibility Team Lead to lead a growing team supporting families through the OPWDD eligibility process in New York. The Team Lead will initially undergo comprehensive training with the client's New York-based team to master the full eligibility workflow, systems, and standards. Once fully trained, this individual will be responsible for building, training, supervising, and supporting a local team of OPWDD Eligibility Case Managers.
The ideal candidate is a strong leader and trainer who is highly organized, proactive, empathetic, comfortable working with families, and capable of learning complex processes quickly. This person must be able to take ownership of the operation, maintain high quality standards, and ensure that cases move efficiently from referral through approval.
Key Responsibilities
- Complete comprehensive training with the client's New York-based team to learn the full OPWDD eligibility process, procedures, systems, and service standards.
- Collaborate with referring agencies throughout the eligibility process by accepting incoming referrals, maintaining clear communication, providing appropriate case updates, and keeping referral partners informed of progress and outcomes.
- Master the complete case lifecycle, from receiving a referral through documentation, evaluation coordination,
