Application Support Specialist

About the Role

We are looking for a proactive and customer-oriented Application Support Specialist to join our Digital Solutions team. You will be responsible for ensuring the availability, stability, and performance of our business-critical applications, including CRM, SRM, web applications, integrations, and reporting platforms. You will work closely with business users, developers, infrastructure teams, and external partners to investigate incidents, resolve production issues, and continuously improve application quality.

Key Responsibilities

Application Support

• Provide Level 1 and Level 2 functional and technical support for enterprise business applications.

• Manage incidents, service requests, and production issues while respecting SLA commitments.

• Troubleshoot application issues and identify root causes.

• Reproduce reported defects and coordinate with development teams for permanent fixes.

• Monitor application health and proactively identify potential issues.

Incident Management

• Analyze production incidents and prioritize according to business impact.

• Perform fi