Arrival Lead Customer Service Agent (ZG)
Position Objectives:
Pacific Aviation is seeking a professional, service-oriented, and dependable Arrival Lead customer service agent to support Zipair (ZG) operations at San Francisco International Airport (SFO). This role serves as a key point of coordination during arriving flight operations, ensuring passengers receive exceptional service while maintaining safe, efficient, and compliant arrival processes. If you thrive in a fast-paced airport environment and enjoy supporting both customers and operational teams, we encourage you to apply.
SUMMARY
As an Arrival Lead Customer Service Agent for Zipair (ZG), you will lead and coordinate arrival operations, assist passengers throughout the arrival process, communicate operational updates, and support baggage service activities. This role serves as a liaison between airline partners, CBP, ground handling teams, and internal stakeholders to ensure a seamless, safe, and compliant arrival experience for passengers and crew.
What You’ll Do
- Lead arrival operations and coordinate activities to ensure smooth passenger offboarding and operational readiness
- Liaise with CBP, ground handlers, airline representatives, and internal teams to support efficient arrival processing
- Ensure safe, compliant passenger and baggage handling in accordance with airline and airport procedures
- Support
