Backup Supervisor (CX)
Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as a Relief/Backup Supervisor to support leadership coverage and help guide our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!
SUMMARY
As a Relief/Backup Supervisor for Pacific Aviation, you will support the supervision of a team of customer service agents and step into a leadership role when needed. You will be responsible for helping ensure the team is providing exceptional customer service, supporting the reporting and verification of flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Station Manager.
Requirements
What you Bring
- 6 months in passenger and customer service experience
- Expert knowledge of company methods, general procedures and airline policies
- Adaptability to the constraints of the operation and to customers
- Efficiently and effectively satisfy customer demands
- Show reflection of actions to be taken when faced with an unexpected event
- Experience leading a team
- Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)
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