Supervisor (JAL)

Pacific Aviation's Japan Airlines is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

SUMMARY

As Supervisor for Japan Airlines you will be in charge of a team of customer service agents. You will be responsible for ensuring the team is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Account Managers.

Requirements

• 6 months in passenger and customer service experience
• Expert knowledge of company methods, general procedures and airline policies
• Adaptability to the constraints of the operation and to customers
• Efficiently and effectively satisfy customer demands
• Show reflection of actions to be taken when faced with an unexpected event
• Preferable able to speak English/Japanese
• Availability to work 5 days a week.

What you will do:

• Manage and optimize ground staff allocation
• Verify staff presence and manage schedules
• Oversee the integration of all methods necessary for flight handling
• Act as the commercial representative for