Turn Around Coordinator (TRC) Customer Service Agent (ZG)

Position Objectives: 

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.

Requirements

Ensure safe and efficient turnaround

• Comply with all requirements of Airlines and Authorities
• Monitor customer safety during boarding and deplaning
• Assist customers in a friendly and courteous manner

Operational standards & timing

• Ensure processes are delivered within SLA standards
• Ensure activity sequence matches station turnaround plan
• Ensure all activities delivered are within the agreed times

Coordination of turnaround activities

• Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
• Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
• Coordinate flight delay information with airline operations

Monitoring, documentation & reporting

• Compile daily log of aircraft turnaround activities
• Document/log and report any unsafe operations to supervisor
• Provide ramp supervisor with