ECM Enrollment Specialist

Location: CA Remote – California Residents ONLY
Employment Type: Full-Time
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Work Environment: Remote
Reports To: Member Engagement/Enrollment Leadership
Compensation: $22.00 – $24.00 per hour, depending on experience and qualifications.

About Pacific Health Group

At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person's journey, and offering support without judgment. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we help individuals navigate barriers to care and connect with the services they need to achieve greater health, stability, and independence.

Role Overview & Impact

The Enrollment Specialist is responsible for helping prospective Pacific Health Group members navigate the administrative steps required to obtain and maintain healthcare coverage and become eligible for PHG services.

Many individuals identified through Pacific Health Group's outreach efforts are uninsured, have inactive Medi-Cal coverage, have pending applications, need assistance completing a renewal, or are not yet enrolled with the appropriate Medi-Cal Managed Care Plan (MCP). The Enrollment Specialist takes ownership of these cases and works to move members through the coverage and enrollment process as efficiently as possible.</