ECM Senior Lead Care Coordinator - Onboarding Specialist

Department: Enhanced Care Management (ECM)
Location: Hybrid (Field-Based in Hiring County)
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Compensation: $29.00 – $32.00 / hour (Non-Exempt)
Position Type: Individual Contributor (Senior / Subject Matter Expert)

About Pacific Health Group

At Pacific Health Group (PHG), our mission is to transform lives through compassion-driven, community-based healthcare. Through our Enhanced Care Management (ECM) program, we support high-needs members by addressing complex medical, behavioral, and social determinants of health—including housing instability, food insecurity, and care fragmentation. We deliver trauma-informed, person-centered care, believing that high-quality member outcomes begin with senior-level clinical and operational mentorship.

Position Summary

The ECM Senior Lead Care Coordinator – Onboarding Specialist is a senior subject matter expert responsible for setting the standard of care across the department. Designed for a seasoned ECM/CalAIM veteran, this role bridges the gap between hiring and full field autonomy by leading end-to-end onboarding, field-based mentorship, and continuous quality coaching for new Lead Care Coordinators.

Leveraging deep expertise in complex case management, CalAIM compliance, and trauma-informed interventions, you will