Enhanced Care Management Program Manager

ECM Program Manager

Pacific Health Group | Transforming Care Through Connection

At Pacific Health Group, we’re more than just a healthcare organization—we’re driving real change. As an ECM Program Manager, you’ll lead our Enhanced Care Management program, making sure vulnerable populations get the care, support, and advocacy they need to live healthier, more stable lives. You’ll guide regional teams to deliver compassionate, person-centered care that improves outcomes and supports our mission to close health equity gaps across California.

Role Overview

This position is all about leadership, program oversight, and innovation. You’ll supervise Lead Care Managers, across the hiring county, ensuring the team has the support and resources needed to succeed. You’ll oversee program quality, member services, cross-functional partnerships, budgeting, and program growth initiatives. Your work will directly impact the lives of high-need populations while strengthening Pacific Health Group’s reputation for excellence in care.

Key Responsibilities

Team Leadership & Supervision

• Mentor and guide Lead Care Managers across multiple counties.
• Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
• Lead weekly team meetings to share updates, review cases, and encourage collaboration.
• Meet in-person with staf