Patient Engagement Coordinator

We are seeking a dynamic, strategic, and community-minded Lead Patient Engagement Coordinator to guide our patient operations and community outreach efforts. This dual-purpose lead role bridges administrative clinic excellence with proactive community expansion. In addition to managing complex patient navigation, insurance verification, and provider support, you will act as a subject matter expert—mentoring team members, optimizing workflow processes, and designing high-impact outreach initiatives to drive departmental growth. The ideal candidate is an empathetic, highly organized leader energized by empowering a team, streamlining operations, and connecting diverse populations to accessible healthcare.

KEY RESPONSIBILITIES

Patient Intake & Coordination

Inbound & Outbound Communication: Responsible for answering, returning, and scheduling client calls promptly and professionally.

Screening & Triage: Implement a screening and triage process to assist potential patients in determining the necessary services.

Pre-Admission Data Entry: Complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and insurance information.

Insurance Verification: Verify patient health insurance eligibility, benefits, and pre-authorizations accurately prior to appointments.

Advanced Scheduling: Utilize the ability to add, update, and ed