Office Manager

 

Packard Culligan Water in Minnetonka is looking for an Office Manager who’s excited to lead a team, make an impact, and help shape the customer experience in our growing Residential division. In this role, you’ll take the lead on administrative and financial operations, support our installation and service teams, and play a key part in driving customer satisfaction, retention, revenue growth, and overall dealership success.

 

Duties and Responsibilities

Customer Service & Team Leadership

• Model and uphold Packard Culligan Core Values:
• Accountability
• Being Open‑Minded
• Caring About Relationships
• Supervise, train, and mentor CSRs serving Residential customers, ensuring all Customer Service Levels (CSLs) are met.
• Monitor call handling, email communication, scheduling, and workflow to ensure timely, high‑quality interactions.
• Ensure CSR proficiency in cross‑selling services and writing orders.
• Empower staff to work in good faith with customers to increase retention and reduce loss.
• Resolve escalated customer concerns promptly and professionally.
• Develop and implement customer